Setting the Record Straight on 3 Common Car Service Myths

Pretty recently a friend of mine showed me this article from The Wall Street Journal that I thought would be absolutely perfect to share with you all here. The article takes a look at some of the most common myths related to car servicing and clarifies what’s true and what’s not. So, here goes: 1. Independent repair shops are always less expensive than dealer service departments. According to the article, more … Continue reading

Own a Discontinued Vehicle? Read This.

Not too long ago, back when I was in middle school, Hummers were the car to have. I remember thinking the first time I went with my friend and her dad in their Hummer that anyone passing by might think that my family was the one with the sweet car. But eventually times changed and soon Hummers weren’t so hot anymore. In fact, following the recession beginning in 2007, Hummer … Continue reading

Dealerships Offer High Rates of Customer Satisfaction

The annual J.D. Power and Associates Customer Service Index Study, published in mid-March, showed that overall customer satisfaction has increased during the past couple years. J.D. Power also pointed out that people who have service performed at the dealership are more satisfied with their service than those who go to independent repair shops. About the Study J.D. Power and Associates uses a 1,000-point scale to measure Customer Service Index, or … Continue reading